FAQ

Welcome to our FAQ section. Here you’ll find answers to common questions about orders, payments, shipping, and more.

How do I track my order?

You can track your order using our Track Your Order page. Simply enter your tracking number to see the latest updates on your shipment.

What payment methods do you accept?

We accept the following secure payment methods:

. Visa

. Mastercard

. American Express

. Apple Pay

. Google Pay

. PayPal

⚠️ We do not accept personal checks, money orders, debit card payments, or cash on delivery.

How secure is my online order?

Your security is our priority. When you purchase using your credit card:

. Your details are entered into an SSL-secure web page.

. Data is SSL-encrypted and sent directly to our credit card provider’s network for authorization.

. We do not store your credit card details on our servers.

When is my credit card charged?

Your credit card will be charged within 24 hours of placing your order.

Can I use multiple discount codes in one order?

No. Promotion and discount codes cannot be combined unless otherwise stated.

What do I do if I have missing items in my order?

If any items are missing from your order, please contact us immediately at 📩 contact@wisholy.shop so we can resolve the issue quickly.

Are there any exchange rates?

All transactions are processed in U.S. Dollars (USD).
If your card is based in another currency, your bank or card issuer will calculate the exchange rate based on the date they process the transaction.

How do I change or cancel my order?

. We reserve the right to accept or decline orders at our discretion, even after confirmation.

. If your card has been charged and your order is canceled, we will issue a refund to your original payment method.

. Important: Any cancellation is subject to a 30% cancellation fee due to processing costs, regardless of the time of cancellation.

. Orders that have already been packed or shipped cannot be canceled.

Can I change my shipping address after placing an order?

Once your order has been processed or shipped, your shipping address cannot be changed.

👉 Please ensure your shipping address is accurate and avoid using temporary addresses (e.g., vacation homes), as customs or courier delays are outside our control.

✨ If your question isn’t listed here, feel free to reach out at 📩 contact@wisholy.shop and our team will gladly assist you.